---
title: "Omazy CX: Reach, support, and recovery on one platform. CX that ties to ROI."
description: "Omazy CX unifies the three jobs of customer experience: touchpoints across every channel, agent support, and post-purchase recovery. We built it for mid-market enterprises that were losing leads and loyalty in the gaps between five disconnected tools."
source: "https://www.kensink.com/cases/omazy-cx/"
---
ENTERPRISE · CUSTOMER EXPERIENCE Omazy

# Omazy CX.  
Reach, support, and recovery on one platform.

CX that ties to ROI.

3-in-1

Reach, support, recovery unified

OMNICHANNEL CX PLATFORM ENTERPRISE · CUSTOMER EXPERIENCE

## Omazy CX: Reach, support, and recovery on one platform. CX that ties to ROI.

Omazy CX unifies the three jobs of customer experience: touchpoints across every channel, agent support, and post-purchase recovery. We built it for mid-market enterprises that were losing leads and loyalty in the gaps between five disconnected tools.

[View .md](https://www.kensink.com/cases/omazy-cx.md)

3-in-1

Reach, support, recovery unified

Omnichannel

Digital and offline, one view

Retention

Recovery built into the platform

ROI-tied

Conversations mapped to revenue

01 · THE PROBLEM

## Where they were stuck.

Customer experience was scattered across a call center, a helpdesk, a chat widget, and a CRM. No system owned the whole relationship, and the handoffs leaked leads on the way in and customers on the way out. For a 50 to 200-person enterprise with real volume, that gap was a direct hit to ROI.

02 · OUR APPROACH

## How we built it.

-   01 Omnichannel touchpoint layer that treats a customer as one person whether they call, message, or walk in
-   02 Agent-support layer that arms a lean team with context, drafts, and next steps instead of replacing them
-   03 Post-purchase and recovery flows for onboarding, follow-up, and winning back the account about to churn
-   04 Lead generation, retention, and CX measured together, so the business can see which conversations move revenue
-   05 The same rails extended to internal comms, B2B vendor relations, and supply-chain coordination

> “The tools on the market close tickets. The enterprises we built this for do not lose money on tickets, they lose it in the gap after the ticket. Recovery had to be a first-class layer, not a follow-up email.”

_Lab engineering

Kensink Labs_

\[TECH STACK\]

-   Omnichannel routing
-   Agent assist
-   CRM
-   Analytics
-   TypeScript

\[ENGAGEMENT\]

Duration Ongoing (product)

Client Omazy

Shape OMNICHANNEL CX PLATFORM

Handoff Full ownership · 90-day warranty

START YOUR OWN PROJECT

## Bring a real problem.  
We’ll bring code on day one.

[Start your own project →](https://www.kensink.com/contact) [Book a 15-min intro](https://www.kensink.com/contact)

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