---
title: "Frontier Firm engagement: scope, deliverables, SLA"
description: "A twelve-week program to restructure one function around AI agents, with a working system and a repeatable playbook. Full spec with scope, deliverables, and SLA."
source: "https://www.kensink.com/engagements/frontier-firm/"
canonical: "https://www.kensink.com/engagements/frontier-firm/"
---
SERVICE · FRONTIER FIRM · PROGRAM

# Restructure a function around AI in twelve weeks.

We take one function, find the unit of work worth automating, ship an agent for it, and restructure the team around it, so you get a working system and a repeatable pattern, not a slide deck.

Who it's for: Leaders of a 50 to 500-person company who want the productivity of AI in one function without a year-long transformation program.

THE OFFER

Outcome

One function, running on AI not hours billed

Engagement

Program

Timeline

12 weeks

Investment

from $60,000 \+ optional care retainer

Handoff

Working system + playbook

[Request this service →](https://www.kensink.com/contact) [Book a scoping call](https://www.kensink.com/contact)

IN SCOPE

## What the engagement covers.

-   ✓One function chosen with you as the pilot
-   ✓The unit of work found and measured with the team
-   ✓An agent shipped for that unit, eval-gated
-   ✓The team's workflow restructured around it
-   ✓A playbook so the next unit is yours to run
-   ✓Weekly reviews with named owners

OUT OF SCOPE

## What we would quote separately.

-   –Company-wide rollout in one program
-   –Headcount decisions (we recommend against cuts in year one)
-   –A net-new data platform
-   –Ongoing operation of the agent after handoff
-   –A generic transformation deck

DELIVERABLES

## What lands at handoff.

-   ✓One agent in production for a real unit of work
-   ✓The team restructured around the new workflow
-   ✓An eval suite and observability for the agent
-   ✓A playbook to run the next unit yourselves
-   ✓An onboarding doc for the next team

TIMELINE · 4 PHASES

## 12 weeks, problem to production.

1.  01
    
    Weeks 1 to 2
    
    ### Find the unit of work
    
    Sit with the team, time the work, and rank candidates by ROI and risk.
    
2.  02
    
    Weeks 3 to 6
    
    ### Build and pilot
    
    Ship one agent, put it in front of one team, and measure deflection and corrections.
    
3.  03
    
    Weeks 7 to 10
    
    ### Harden and restructure
    
    Close the failure modes, then reshape the team's workflow around the agent.
    
4.  04
    
    Weeks 11 to 12
    
    ### Generalize the pattern
    
    Document the playbook so the second and third units are yours to run.
    

SERVICE LEVELS

## The SLA this service runs under.

During the build and through the warranty window after handoff. This engagement defaults to Priority.

| Commitment | Standard | Priority |
| --- | --- | --- |
| First response | Next business day | Within 4 business hours |
| Critical issue triage | 1 business day | 2 hours |
| Production uptime target | 99.5% | 99.9% |
| Support hours | Mon to Fri, business hours | Extended, plus weekend on-call |
| Change requests / month | 2 included | Unlimited within retainer |
| Post-launch warranty | 30 days | 90 days |
| Named delivery lead | Shared | Dedicated |

ⓘ Standard ships with every fixed-scope build. Priority comes with a care retainer. Pricing is a starting range; final terms are set in the statement of work.

[Read the full Frontier Firm capability page ↗](https://www.kensink.com/frontier-firm)

READY WHEN YOU ARE

## Bring one real problem.  
We'll bring the spec.

[Request this service →](https://www.kensink.com/contact) [All engagements](https://www.kensink.com/engagements)

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