Kensink Labs
ENTERPRISE · CUSTOMER EXPERIENCEOmazy

Omazy CX.
Reach, support, and recovery on one platform.

CX that ties to ROI.

3-in-1
Reach, support, recovery unified
OMNICHANNEL CX PLATFORMENTERPRISE · CUSTOMER EXPERIENCE

Omazy CX: Reach, support, and recovery on one platform. CX that ties to ROI.

Omazy CX unifies the three jobs of customer experience: touchpoints across every channel, agent support, and post-purchase recovery. We built it for mid-market enterprises that were losing leads and loyalty in the gaps between five disconnected tools.

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3-in-1
Reach, support, recovery unified
Omnichannel
Digital and offline, one view
Retention
Recovery built into the platform
ROI-tied
Conversations mapped to revenue
01 · THE PROBLEM

Where they were stuck.

Customer experience was scattered across a call center, a helpdesk, a chat widget, and a CRM. No system owned the whole relationship, and the handoffs leaked leads on the way in and customers on the way out. For a 50 to 200-person enterprise with real volume, that gap was a direct hit to ROI.

02 · OUR APPROACH

How we built it.

  • 01Omnichannel touchpoint layer that treats a customer as one person whether they call, message, or walk in
  • 02Agent-support layer that arms a lean team with context, drafts, and next steps instead of replacing them
  • 03Post-purchase and recovery flows for onboarding, follow-up, and winning back the account about to churn
  • 04Lead generation, retention, and CX measured together, so the business can see which conversations move revenue
  • 05The same rails extended to internal comms, B2B vendor relations, and supply-chain coordination
“The tools on the market close tickets. The enterprises we built this for do not lose money on tickets, they lose it in the gap after the ticket. Recovery had to be a first-class layer, not a follow-up email.”
Lab engineering
Kensink Labs
[TECH STACK]
  • Omnichannel routing
  • Agent assist
  • CRM
  • Analytics
  • TypeScript
[ENGAGEMENT]
DurationOngoing (product)
ClientOmazy
ShapeOMNICHANNEL CX PLATFORM
HandoffFull ownership · 90-day warranty
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